Legal Entity

Josie Shenoy Illustration’s main trading address is based in Hertfordshire, UK.

‘We’, ‘us’ or ‘our’) is the supplier of the products (‘Products’) available on (‘our site’)

Acceptance of terms

By using you agree to be bound by these terms and conditions.

These terms and conditions (together with the documents referred to in them) tell you the terms and conditions on which we supply any of the Products to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

Josie Shenoy Illustration reserves the right to update its terms and conditions from time to time.

Pricing & Availability

All prices are stated in British pounds. Please note you are responsible for complying with local tax laws. Josie Shenoy Illustration reserves the right to change Product prices and information without prior notice.

While every effort will be made to display accurate stock information, there may be times where stock is depleted after an order has been purchased. Josie Shenoy Illustration reserves the right to limit purchase quantities, supply only one part of an order or to divide orders for delivery. Any items, prices, and services featured on this website are subject to change at any time and without notice. All product descriptions and specifications are approximate and provided for your convenience only.

All Products are subject to availability. If a Product is temporarily out of stock please email us at and we’ll notify you as soon as it’s back online. Alternatively keep checking the website.

Discount codes cannot be applied to sales retrospectively. Please ensure you enter the code at the time of purchasing.


By placing an order through you represent and warrant that:

(a) you are legally capable of entering into binding contracts;

(b) you are at least 18 years old;

(c) are the holder of a valid debit/credit card;

Ordering & Payment

Once ordered, you will be sent an email confirming the status of your order. You will receive a second email when your order has been shipped. Please check your junk folders if you can’t see these emails.

Josie Shenoy Illustration uses PayPal and Stripe to process payments. These secure merchants are independent and will never disclose your payment details to us. Note: You do not have to have a Paypal account to pay via Paypal, you can simply enter your card details and pay directly. We currently accept Visa, Mastercard, Solo, Switch/Maestro and and Visa Delta through Paypal as valid payment methods. Your transaction will be processed in a completely secure environment.

Product Information

Josie Shenoy Illustration has made every endeavour to ensure photographs, dimensions and Product descriptions represent our Products as accurately as possible. In some instances there may be a slight variation in appearance and colours of the actual Products due to the production process, the lighting in which they were photographed or your computer’s monitor settings. Please note that due to the hand-made nature of some of Josie’s products, there may be very slight variation in colours, textures and sizes.

Shipping & Returns

Josie Shenoy Illustration aims to deliver mainland UK Standard Edition framed and unframed print orders within 10 working days, and mainland UK Limited Edition framed and unframed print orders within 4 weeks using Royal Mail or Parcel Force postal service. Please contact us if you need an order by specific date and we will see if this is possible.

Our prints will not fit through a standard letterbox so it is likely that if you are not in to receive the items in person, the delivery service will leave a card explaining how to rearrange delivery. Sometimes due to unforeseen circumstances such as severe weather or during busy times like Christmas, deliveries may take a little longer. If you have not received your delivery after 7 working days of the above turnaround times, please contact us at

International delivery dates depend on your country’s postal service, and are taking considerably longer at this time. Please note that any customs fees, import duties and taxes are your responsibility. International shipping prices vary depending on weight & country. Costs will be calculated for you during checkout before you finalise your order.

Please make sure that the shipping address is correct as we are unable to redirect orders once they are on their way to you. Josie Shenoy Illustration reserves the right to divide orders for delivery. After your product has been shipped by us, all postal delays are beyond our control. More delivery information is available here.

Please be aware that we have a policy of 14 days as a cut off to raise issues with faults or non-deliveries.

All print orders are made to order and cannot be returned or exchanged. We want you to be happy with your purchase, and we aim for all orders to arrive in the same condition that we dispatch them. In the unlikely event that your order arrives to you damaged, or there is any other problem with your order then please contact us via within two weeks of receiving your damaged product and we’ll do our best to resolve this for you. We are not responsible for changes made to products after they have been received by the customer e.g. issues arising from framing or decorating.

Risk & Ownership

The Products will be at your risk from the time of delivery.

Legal ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges. Legal ownership of the Products will immediately revert to us if we refund any such payment to you.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. See our Privacy Policy here

Third Party Links

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


This website and its content is copyright of Josie Shenoy Illustration – © Josie Shenoy and protected by international copyright laws. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited.

You may NOT, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Intellectual Property

All copyright, design rights and intellectual property rights existing in our designs and products and in the images, text and design of our website are and will remain property of Josie Shenoy.

The copying, modification, distribution, reproduction or incorporation into any other work of part or all the material available on this website in any form is prohibited without permission.


The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any Products, services or information available through this website meet your specific requirements. This website contains material which is owned by us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you.)

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing.  When using our site, you accept that communication with us will be mainly electronic.  We will contact you by e-mail or provide you with information by posting notices on our website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.


All notices given by you to us must be given to Josie Shenoy Illustration at We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in Written Communications clause above.  Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

Entire Agreement

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.


If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Law & Juristiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law.  Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

General Contact Details

You can contact Josie Shenoy Illustration by emailing