UK DELIVERY

  • FREE SHIPPING on orders over £40
  • £2.95 on orders under £40

Items bigger than a letterbox are sent via Royal Mail First Class Signed-For service, and will require a signature at the time of delivery. 

Smaller items are sent via Royal Mail 1st Class.

UK orders are usually dispatched to arrive within 3-5 working days, unless specified on individual products.

Please contact Josie before ordering if you need your order to arrive by a particular date, and I will be happy to help!

DELIVERIES OUTSIDE THE UK

To check if I deliver to your country and what the shipping costs will be, please select your location in your shopping basket.

I use Royal Mail Airmail for overseas postage, using either Tracked or Tracked & Signed services.

Delivery dates depend on your country’s postal service.

Prices vary depending on weight & country. Costs will be calculated for you during checkout before you finalise your order.

Deliveries within Europe, including Channel Islands and R.O.I usually takes 3-7 working days to arrive, but can take up to one month.

Deliveries outside Europe usually take 5-10 working days to arrive, but can take up to one month.

Deliveries to Germany are temporarily unavailable as I look to comply with the new German Packaging Act (Verpack G.)

Buyers are responsible for any customs fees and import taxes which may incur.

At present, international deliveries are taking longer than normal to arrive due to customs delays. Please be aware that possible delays are beyond my control.

How will my order be sent?

Orders made on my website are beautifully gift wrapped in my illustrated paper and washi tape, for free. My packaging is printed with soy based inks and is compostable too! To see examples of my gift wrapping, check out my Instagram and this lovely article!

If you are sending something directly to a loved one, I offer a free note writing service – simply type your message in the ‘Gift Message’ box at the checkout, or email me. 

The receipt is always left out. Please let me know at the time of ordering if you’d prefer my branding to not be visible on the outside of the parcel, if it’s a surprise for someone!

I take great care to reduce the risk of bends in the post. A4 and A3 prints will be posted flat, in strong, recycled, reinforced cardboard mailers. Prints larger than A3 will be posted to you in a tube.

DELIVERY DETAILS

Please make sure that the shipping address is correct as I’m unable to redirect orders once they are on their way to you.

If you suspect a lost delivery please contact me quoting your name, order number and full address and I will investigate.

I’m also happy to send you a tracking number/link if necessary.

UK orders: If delivery was attempted, Royal Mail should leave you a card letting you know that a delivery has been attempted. The card should have instructions informing you on how to obtain your parcel. You will have a specified period from the date of attempted delivery to rearrange delivery, after this date items will automatically be returned to us. If the item is returned to us in this way, we will need to charge for re-posting the item to you. To avoid delays in delivering your parcel, we recommend having your item shipped to your daytime address, for example, your work address.

PAYMENT

Payment can be taken through Paypal or Stripe, the choice is yours at the checkout.

Note: You DO NOT have to have a Paypal account to pay via Paypal, you can simply enter your card details and pay directly. We currently accept Visa, Mastercard, Solo, Switch/Maestro and and Visa Delta through Paypal as valid payment methods. Your transaction will be processed in a completely secure environment.

RETURNS & EXCHANGES

Sorry, items cannot be returned or exchanged.

GENERAL INFORMATION

Once ordered, you will be sent an email confirming the status of your order. You will receive a second email when your order has been shipped. Please check your junk folders if you can’t see these emails.

Discount codes cannot be applied to sales retrospectively. Please ensure you enter the code at the time of purchasing.

All Josie Shenoy Illustration products are subject to availability. If an item is showing as out of stock, please email Josie and she will let you know as soon as it is available.

While every effort will be made to display accurate stock information, there may be times where stock is depleted after an order has been purchased. Josie Shenoy reserves the right to limit purchase quantities, supply only one part of an order or to divide orders for delivery. Any items, prices, and services featured on this website are subject to change at any time and without notice. All product descriptions and specifications are approximate and provided for your convenience only.

Please note that due to the hand-made nature of some of Josie’s products, there may be very slight variation in colours, textures and sizes.

Josie also holds studio sales occasionally at her studio and other London locations. If you would like to be on our mailing list for these sales please sign up here.

Please contact Josie if you have any further queries or specific delivery requests.

PRIVACY

You can view our Privacy Policy here 

COPYRIGHT

All content included on this site is property of Josie Shenoy and protected by international copyright laws.