Delivery is currently UK only. All orders are usually dispatched to arrive within 3-5 working days, unless specified on individual products. If you need your item quicker, please contact Josie.

Small items (gift cards and notebooks) will be sent via Royal Mail 1st Class. All orders bigger than a letterbox will be sent via Royal Mail registered post or courier depending on the weight, but both require a signature. A4 and A3 Prints will be posted flat, and prints larger than A3 will be posted to you in a tube.

If an item is showing as out of stock, please contact Josie and she will let you know as soon as it is available. 

You will be sent an email confirming the status of your order. Please contact Josie if you have any further queries or specific delivery requests.

Josie also holds studio sales each year at her studio. If you would like to be on our mailing list for these sales please sign up here.

 

Payment Methods

We currently accept Visa, Mastercard, Solo, Switch/Maestro and and Visa Delta through Paypal as valid payment methods. Your transaction will be processed in a completely secure environment. You DO NOT have to have a Paypal account to pay via Paypal, you can simply enter your card details and pay directly.

Returns and Exchanges

Items cannot be refunded but Josie will happily exchange an item for you if it is returned in it’s original condition within 14 days from purchase. Unfortunately we are unable to cover any postage costs and cannot accept any responsibility if the item is lost in the post. If you would like to arrange an exchange, please contact Josie before you send any items back.

General Info

All Josie Shenoy Illustration products are subject to availability. While every effort will be made to display accurate stock information, there may be times where stock is depleted after an order has been purchased. Josie Shenoy reserves the right to limit purchase quantities, supply only one part of an order or to divide orders for delivery. Any items, prices, and services featured on this website are subject to change at any time and without notice. All product descriptions and specifications are approximate and provided for your convenience only. Please note that due to the hand-made nature of some of Josie’s products, there may be very slight variation in colours, textures and sizes.